We believe that deficiencies are preventable and first time quality construction is achievable.
Popular myths and misconceptions in construction:
- Construction deficiencies are unavoidable, they are an inherent part of the construction process. Not much can be done – just deal with it.
- Quality issues really don’t cost anything. Subcontractors fix deficiencies on the own dime. Project staff is already in the budget. We have this covered, it’s not a problem that needs fixing.
- Higher quality costs more. Whether it is better materials or better subcontractors they all cost more.
- Defining quality is difficult, let alone measuring and managing performance.
- Construction quality is an industry-wide problem that needs an industry-wide solution. It is a problem that cannot be solved by any company, much less on a project.
The truth is:
- The constant stream of quality deficiencies are very costly. Field personnel spend most of their day dealing with the constant stream of avoidable problems. Every problem erodes profits that could be put to better use.
- Current levels of deficiencies are accepted and tolerated. Most are the same deficiencies seen over and over again. How crazy is that?
- Nothing seems to change. It is a self-fulfilling reasoning that leads nowhere.
A better way of thinking:
- Construction deficiencies are preventable. Current levels of deficiencies can be improved. It is no longer acceptable to repeat the same mistakes over and over.
- Building it right the first time is always faster and costs less than building it wrong and repairing it. The fastest way to increase profits for everyone is preventing costly deficiencies.
- First time quality is the highest level of quality. First time quality is when work meets requirements without deficiencies. Deficiencies lower quality even if they are corrected.
- First time quality aims toward building it right the first time more and more often. Some / crews / subcontractors / superintendents / projects are better at preventing deficiencies. FTQ-focused companies expand what they are doing right so everyone is successful at first time quality.
- Quality performance is measured by %FTQ; the percentage of how often work is completed as first time quality versus not. The higher the score, the higher the quality. The objective is always 100%.
- First time quality companies can build it right the first time on their projects. FTQ companies can do it without changing the entire construction industry first.
Benefits of first time quality in construction
- Customers can trust FTQ-focused companies to predictably execute quality work efficiently and reliably for their most important and challenging projects.
- The best of all worlds. Highest quality, competitive pricing, and the fastest builder; first time quality cracks the code on being able to do all three.
- Continuous profit improvement. From day one, systematically preventing costly issues returns profits to the bottom line. Benefits compound on every FTQ project, and profits increase for the company, customers, and contractors.