FTQ360 dashboards and reports will show you performance trends by vendor, subcontractor, or crew. Scores add data for your overall analysis so that you can ACT (part of the PDCA cycle).
Performance scoring is a way of rating your satisfaction with the job. In other words, how well the person doing the task has met your requirements.
Below is an example of how you might set up your performance scoring:
- 5 = 100% no problems
- 4 = 1 minor problem
- 3 = 1 major problem or 2-3 minor problems
- 2 = 4+ minor problems or 2-3 major problems
- 1 = Excessive problems
Why Use Performance Scoring
Performance scores add an extra dimension to your checklists. They —
- Communicate your satisfaction with the job
- Provide additional data for ranking, trend and analysis reports
- Turn a simple inspection system into a powerful quality improvement process
Think of your performance score as your grade. It reflects how well the job meets the requirements of the task. Is the quality good; does it meet project specs/manufacturer’s installation requirements? Was the task completed on time while taking all necessary safety measure?
When inspectors do inspections, they’re looking at more than the checkpoints on their checklists. They’re evaluating the task using years of experience. They’re referring to specs, looking at drawings, and considering government regulations. If you were to try to create a checklist that reflects all that your quality managers and superintendents would consider, it would be long and tedious to use.
Using performance scores and notes is a very efficient and effective way to minimize the number of checkpoints needed and still have the checklist reflect the end result you expect. Performance scores turn a simple inspection checklist process into a powerful quality improvement process.
How to Use Performance Scores to Improve Quality
Performance scoring is part of the “CHECK” in the “PLAN, DO, CHECK, ACT cycle. You are checking to see how closely the work meets your expectations. Using performance scores provides feedback to those doing the work. With feedback, the right crews and subcontractors will make improvements to their work. Over time, you’ll see which crews and subcontractors are responsive. And, you can award work based on performance.