Why FTQ360? - Production Process management

Organizations frequently use process management strategies to achieve high performance results. Unfortunately, they still manage the performance of suppliers and operating departments as individual, unconnected entities. Performance of the overall production system is not optimized by this approach.

While the performance of individual suppliers or departments is important, their performance in the context of the overall production process is paramount. True operating performance accounts for the effects of individual performance on downstream efficiencies, overall cycle time, and ultimately customer satisfaction.

It is well understood that each activity has a direct effect on the quality and productivity of production activities that follow. It is an important element of performance, yet it is hidden. Downstream activities, "customers," know first-hand about the problems they encounter; however this data is rarely recorded. Without performance data from downstream customers, it is nearly impossible to reinforce accountability to those customers, optimize the production processes, or minimize total cost of the supply chain.

Despite the importance of individual supplier and departmental performance on overall organizational performance, most organizations do not measure it. As a result, accountability for their performance in the context of the production system is weak.

Aligning supplier and departmental performance with organization priorities is extraordinarily difficult without process performance measures.

FTQ360 Solutions

FTQ360 features process measures for managing overall production system performance. It provides a top-down view of the overall production process with graphs that display performance of accountable parties.

Using FTQ360, you are able to:

Hold suppliers and departments accountable for their effects on overall process performance.
Align performance priorities of suppliers and departments with the optimization of the production system.
Manage performance of the entire production process of inter-related activities and quickly home in on areas that need attention.
Identify accountable parties and issues that need to be addressed when intervention is required.
Measure on-time, first time quality performance for the individual supplier or department that is accountable.
Measure the entire end-to-end production process with any combination of suppliers, and internal departments.
Integrate quality assurance audits, management reviews, and third-party inspections into the process.

FTQ360 features network diagrams of the entire production process, a graphical network snapshot highlighting links in the process that need attention.

FTQ360 detail reports uncover problems and identify causes with supplier-level accountability when a performer needs coaching.

FTQ360 detail reports localize problems to specific activities, identify the accountable supplier/department and disclose performance deficiencies.

FTQ360 monthly trend reports track improvement over time to monitor improvement progress.

FTQ360 top-level graphs highlight top performers for recognition and identify bottom performers for corrective action.

FTQ360 not only measures performance as evaluated by departmental supervisors, but also by any number of stakeholders affected by performance including other departments and production operations that follow, as well as warranty services, and customer feedback.

FTQ360 applies to any type of process or activity including manufacture, assembly, services, or even information providers.