For telecommunications EF&I contractors:
FTQ360 measures individual crew and engineer performance and holds them accountable for on-time, first time quality.
FTQ360 top-level graphs highlight top performers for recognition and identify bottom performers for corrective action.
A distinguishing feature of FTQ360 is it integrates performance as evaluated by the telecommunications customer with internal performance evaluations by managers, supervisors, dependent crews, quality assurance checkers, and warranty services.
When crews need coaching, detailed reports uncover field problems and identify causes with crew-level accountability.
Trend reports track improvements over time to monitor the improvement progress of individual crews.
FTQ360 measures on-time, first time quality performance for each stage of the construction process and the crews that perform the work.
FTQ360 features a snapshot of the entire installation process, highlighting links in the process that need attention.
Detailed reports localize problems to specific activities, identify the accountable crew/department/customer, and disclose performance deficiencies. Monthly trend reports track improvement progress.
FTQ360 has the flexibility to measure your entire end-to-end installation process with any combination of crews, suppliers, internal departments, and customers. In addition to front-line processes, FTQ360 integrates quality assurance audits, management reviews, and third-party inspections into the process. A unique feature is that no data model maintenance is needed for including or excluding activities associated with any particular home.
When data are reported on an activity, the proprietary FTQ360 inference engine applies pre-defined logic rules to seek related upstream activities and link them together.
Once activities are linked, FTQ360 connects performance feedback with the identity of the entity that performed the work. In this way, the system provides 360 degree visibility and accountability for performance in every customer-supplier relationship throughout the production process.
