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Solutions for Quality Managers

Leverage FTQ360 automated tools for measuring, and managing performance to hold suppliers accountable for on-time, first time quality and internal departments and business units accountable for their quality performance. 

FTQ360 integrates independent quality inspections with measures of vendor and departmental quality performance by their respective "customers" throughout the production process.

FTQ360 helps the quality manager by aiding him/her to measure quality performance and reports on the details of specific issues encountered.

Using FTQ360, quality managers are able to:

• Hold suppliers and departments accountable for quality performance.
• Align quality priorities of suppliers and departments with the needs of their "customers".
• Manage quality performance of the entire production process of inter-related activities and quickly home in on areas that need attention.
• Identify accountable parties and issues that need to be addressed when intervention is required.
• Measure on-time, first time quality performance for the individual supplier, internal department or business unit that is accountable.
• Strengthen quality performance based on objective data from a full range of stakeholders.
• Coach accountable parties when intervention is required with a clear understanding of the issues that need to be addressed.

FTQ360 provides a top-down view of the overall production process and graphs that display performance of accountable parties.  Ranking reports focus on performers in need of attention.  Drill-down reports provide detailed information for solving underlying issues.

FTQ360 top-level graphs highlight top performers for recognition and identify bottom performers for corrective action.

FTQ360 detailed reports uncover problems and identify causes with supplier-level accountability, when intervention is required.

FTQ360 trend reports track improvements over time to monitor the improvement progress.

FTQ360 not only measures supplier quality as evaluated by incoming inspectors, but also by any number of stakeholders affected by performance of the supplied product including other suppliers, internal production operations, warranty services, and customer feedback. A similar approach is used to measure departmental quality performance.