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Solutions for Purchasing Managers

Purchasing managers can actively manage supplier performance as it affects the performance of the entire organization.

FTQ360 measures individual supplier performance and holds suppliers accountable for on-time, first time quality. Accountability extends beyond initial receipt to user "customers" throughout the production process that depend on supplier quality and delivery.

Pressured to improve operational performance, organizations increase scrutiny over supplier performance.

FTQ360 helps the purchasing manager by aiding him/her to measure vendor performance against the needs of "customers" throughout the organization's production processes and reports on the details of specific issues encountered.

Using FTQ360, purchasing managers are able to:

• Award contracts based on total cost by accounting for contract price plus costs related to supplier quality and delivery performance
• Align supplier priorities with quality, cycle time, and cost reduction
• Manage performance of the entire production process of inter-related activities and quickly home in on areas that need attention.
• Strengthen supplier performance based on objective data.
• Coach suppliers when intervention is required with a clear understanding of the issues that need to be addressed.
• Identify accountable parties and issues that need to be addressed.

FTQ360 features network diagrams of the entire production process with a graphical network snapshot highlighting links in the process that need attention.

FTQ360 top-level graphs highlight top performers for recognition and identify bottom performers for corrective action.

FTQ360 detail reports uncover problems and identify causes with supplier-level accountability when suppliers need coaching.

FTQ360 trend reports track improvements over time to monitor the improvement progress of individual suppliers.

FTQ360 not only measures performance as evaluated by incoming inspectors, but also by any number of stakeholders affected by the performance of the supplied product including other suppliers, internal production operations, as well as warranty services, and customer feedback.