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Solutions for Operations Managers

High performance organizations can optimize their production network of interconnected suppliers, departments, and activities.

FTQ360 features process measures for managing overall production system performance. It helps operations managers with a top-down view of the overall production process with graphs that display performance of accountable parties.  Ranking reports focus on performers in need of attention. Drill-down reports provide detailed information for solving underlying issues.

Using FTQ360, operations managers are able to:

• Hold suppliers and departments accountable for their effects on overall process performance.
• Align performance priorities of suppliers and departments with the optimization of the production system.
• Manage performance of the entire production process of inter-related activities and quickly home in on areas that need attention.
• Identify accountable parties and issues that need to be addressed when intervention is required.
• Measure on-time, first time quality performance for the individual supplier or department that is accountable.
• Measure the entire end-to-end delivery process with any combination of contractors, suppliers, internal departments, and customers.
• Integrate quality assurance audits, management reviews, and third-party inspections into the process.

FTQ360 features network diagrams of the entire production process, a graphical network snapshot highlighting links in the process that need attention.

FTQ360 detail reports uncover problems and identify causes with supplier-level accountability when a performer needs coaching.

FTQ360 detail reports localize problems to specific activities, identify the accountable supplier/department and disclose performance deficiencies. 

FTQ360 monthly trend reports track improvement over time to monitor improvement progress.

FTQ360 top-level graphs highlight top performers for recognition and identify bottom performers for corrective action.

FTQ360 not only measures performance as evaluated by departmental supervisors, but also by any number of stakeholders affected by performance including other departments and production operations that follow, as well as warranty services, and customer feedback.

FTQ360 solutions apply to any type of process or activity including manufacture, assembly, services, or even information providers.