For manufacturing companies:
Measure Supplier performance by process customers
Measure Production activity performance by process customers
Inspection and quality control system
FTQ360 Performance Management Software connects scoring data from multiple stakeholders to produce a clear picture of the manufacturing production process and suppliers involved.
FTQ360 top-level graphs highlight top performers for recognition and identify bottom performers for corrective action.
FTQ360 not only measures supplier performance as evaluated by incoming inspectors but also any number of stakeholders affected by the performance of supplied product including other suppliers, internal production operations, warranty services, and customer feedback.
Detailed reports uncover field problems and identify causes with supplier-level accountability.
Trend reports track improvements over time to monitor the improvement progress of individual suppliers.
FTQ360 measures key performance indicators for each stage of the production process and the supplier or department that is accountable for them.
FTQ360 features a snapshot of the entire production process, highlighting links in the process that need attention.
Detailed reports localize problems to specific activities, identify the accountable supplier/department and disclose performance deficiencies. Monthly trend reports track improvement progress.
FTQ360 has the flexibility to measure the entire end-to-end delivery process with any combination of suppliers, internal departments, and customers. In addition to front-line processes, FTQ360 integrates quality assurance audits, management reviews, and third-party inspections into the process. A unique feature is that no data model maintenance is needed for including or excluding activities associated with any particular product.
FTQ360 measures internal production department performance and holds them accountable for on-time, first time quality.
FTQ360 production performance solutions apply to any type of process or activity including manufacture, assembly, services, or even information providers.
FTQ360 top-level graphs highlight top performers for recognition and identify bottom performers for corrective action.
FTQ360 measures production department performance as evaluated by departmental supervisors in addition to the following: any number of stakeholders affected by the performance of the department, other departments and production operations that follow, as well as warranty services and customer feedback.
When production units need coaching, FTQ360 detail reports uncover problems and identify causes with supplier-level accountability.
Trend reports track improvements over time to monitor the improvement progress of individual suppliers.
When data are reported on an activity, the proprietary FTQ360 inference engine applies pre-defined logic rules to seek related upstream activities and link them together.
Once activities are linked, FTQ360 connects performance feedback with the entity that performed the work. In this way, the system provides 360 degree visibility and accountability for performance in every customer-supplier relationship throughout the production process.
