For home builders and construction general contractors:Trade contractor performance measurement
Supplier performance measurement
Construction process performance measurement
FTQ360 measures individual trade contractor performance and holds contractors accountable for on-time, first time quality.
FTQ360 top-level graphs highlight top performers for recognition and identify bottom performers for corrective action.
A distinguishing feature of FTQ360 is that not only does it measure trade contractor performance as evaluated by field superintendents but also by other trade contractors, quality assurance checkers, warranty services, and homebuyers.
When trade contractors need coaching, detailed reports uncover field problems and identify causes with crew-level accountability.
Trend reports track improvements over time to monitor the improvement progress of contractors and their individual crews.
FTQ360 measures on-time, first time quality performance for each stage of the construction process and the trade contractors that perform the work.
FTQ360 features a snapshot of the entire construction process, highlighting links in the process that need attention.
Detailed reports localize problems to specific activities, identify the accountable trade contractor, and disclose performance deficiencies. Monthly trend reports track improvement progress.
FTQ360 has the flexibility to measure your entire end-to-end delivery process with any combination of trade contractors, suppliers, and internal departments. In addition to front-line processes, FTQ360 integrates quality assurance audits, management reviews, and third-party inspections into the process. A unique feature is that no data model maintenance is needed for including or excluding activities associated with any particular home.
When data are reported on an activity, the proprietary FTQ360 inference engine applies pre-defined logic rules to seek related upstream activities and links them together.
Once activities are linked, FTQ360 connects performance feedback with the identity of the contractor that performed the work. In this way, the system provides 360 degree visibility and accountability for contractor performance in every customer-supplier relationship throughout the production process.
