Performance measurement and accountability for on-time, first time quality delivers results.
Details for each of these FTQ360 benefits are explained in the sections below:
FTQ360 holds suppliers accountable for performance that is aligned with the needs of users and stakeholders throughout the production process. FTQ360 measures supplier performance not only by incoming inspectors but also any number of stakeholders affected by the performance of the of supplied product including other suppliers, internal production operations, warranty services, and customer feedback.
Behaviors change as a constant stream of performance feedback guides their improvement.
Accountability for performance aligns departmental priorities with production process optimization, rather than self-serving interests.
FTQ360 is that it measures production department performance not only by departmental supervisors, but also any number of stakeholders affected by the performance of the of the department including other departments and production operations that follow, warranty services, and customer feedback.
Managing the performance of the entire production process is much more effective than managing a series of independent activities.
FTQ360 features a snapshot of the entire production process, highlighting links in the process that need attention.
First time quality improves with enhanced quality accountability.
Management has quality performance measures necessary to align suppliers and operating department priorities with quality performance.
Constant communication of first time quality feedback helps guide performance improvements.
Delivery improves when supplier and operating department accountability for on-time performance is measured.
More than simply tracking conformance to schedule, FTQ360 monitors the actual effect of supplier delivery performance on the operating departments.
Communication of delivery feedback helps guide performance improvements that matter.
With higher levels of first time quality and delivery performance production runs smoother and more efficiently.
Warranty costs reduce as fewer problems are encountered by customers.
Service and installation suppliers reduce their costs when jobs are ready to conduct work efficiently.
More reliable deliveries combined with first time quality eliminate the need for buffer time to deal with upsets to the production process.
Customers that get on-time first time quality are highly satisfied. Building quality into the production process reduces negative warranty encounters.
